Privacy Policy

This Privacy Policy explains how WatchFixBase ("we", "our", "us") collects, uses, and protects your personal information when you visit our website or use our luxury watch repair services.

1. Who We Are

WatchFixBase provides premium repair and maintenance services for luxury watches in Switzerland.
Address: Dreibündenstrasse 107, 5405 Dättwil, Switzerland
Phone: +41 56 289 14 98
Email: support@watchfixbase.com

2. What Information We Collect

• Contact details: name, email, phone number
• Repair details: brand, model, issue description, photos
• Technical data: IP address, browser type, access logs

3. How We Use Your Information

• To contact you about repair quotes or diagnostics
• To carry out requested repair services
• To send service-related updates and customer support
• To comply with legal and tax regulations

4. Legal Basis for Processing

We process your data based on your consent, our service obligations, and legitimate interest in providing quality repair services.

5. Sharing Your Information

We may share your data with:

• Trusted technicians or subcontractors for repairs
• Logistics partners for delivery or pickup
• Authorities if legally required

6. Data Retention

We retain your data only as long as necessary for service fulfillment, warranty tracking, and legal compliance.

7. Data Security

We use appropriate security technologies and administrative safeguards to protect your data from unauthorized access, alteration, or loss.

8. Your Rights

You have the right to access, correct, or delete your personal data, and to object or restrict its processing. You may contact us to exercise these rights at any time.

9. Changes to This Policy

We may occasionally update this policy. All changes will be published on this page with the revised date.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact:
Email: support@watchfixbase.com