GDPR Privacy Policy

This GDPR Privacy Policy outlines how WatchFixBase ("we", "our", "us") collects, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

WatchFixBase
Dreibündenstrasse 107, 5405 Dättwil, Switzerland
Phone: +41 56 289 14 98
Email: support@watchfixbase.com

2. What Data We Collect

• Full name, phone number, and email address
• Watch brand, model, and issue descriptions
• Device/browser information and IP address

3. Purpose of Data Processing

We process your data to:

• Respond to repair service requests and inquiries
• Send service updates and estimates
• Improve our customer experience and internal analytics

4. Legal Grounds

We rely on your consent, legitimate interest, or service agreements as the basis for processing personal data.

5. Your Rights

You have the right to request access, correction, deletion, or limitation of your personal data. You may also object or request data portability under GDPR.

6. Data Retention

Personal data is retained only as long as necessary for the purposes mentioned or required by applicable law.

7. Data Security

We apply strict technical and organizational measures to protect your data from unauthorized access or misuse.

8. Contact

If you have any questions about this policy or wish to exercise your data rights, contact us at:
Email: support@watchfixbase.com